Refund, Cancellation, Fit Guarantee & Warranty Policy

Effective Date: July 24, 2026

TIGRIS 3D is a brand operated by REZILYENT LLC. This policy applies to purchases made through TIGRIS 3D, including custom hearing protection, communication earpieces, device sleeves, ear impressions, custom-fit accessories, and related products or services.

By placing an order, paying an invoice, approving a design or configuration, or authorizing production, the customer agrees to this policy.

1. Custom Products Are Final Sale

All TIGRIS 3D custom-fit products are individually designed and manufactured using the customer’s ear impressions, digital ear scans, measurements, product selections, device information, and personal customization choices.

Because these products are made specifically for one customer and cannot reasonably be restocked or resold, all custom-product sales are final.

TIGRIS 3D does not provide refunds, returns, exchanges, store credit, or order cancellations after the applicable change period has expired, except where required by law.

This policy applies even when:

The product has not yet been delivered.
The customer has not yet used the product.
The customer changes their mind.
The customer no longer wants or needs the product.
The customer selected the wrong color, style, configuration, filter, accessory, or device.
The customer expected a different degree of comfort, appearance, isolation, attenuation, sound character, or performance.
The customer later purchases or prefers another product.
The customer’s employment, equipment, hobby, medical condition, schedule, finances, or personal circumstances change.

2. Forty-Eight-Hour Change Period

Customers may request changes to an order within 48 hours after the order is placed.

Approved changes may include:

Color changes
Product configuration changes
Filter selections
Accessory selections
Shipping information
Supported device information
Other customization details approved by TIGRIS 3D

Requests must be submitted in writing to support@tigris3d.com within the 48-hour period.

A requested change is not effective until TIGRIS 3D confirms it in writing.

Additional charges may apply if the requested change increases the product cost, requires new components, requires new impressions, or changes the scope of the order.

After 48 hours, TIGRIS 3D may begin digital design, material allocation, component ordering, manufacturing, or third-party fulfillment. Changes requested after that point may be declined or may require a new paid order.

The 48-hour change period is not a general cancellation or refund period.

3. Cancellations

Orders may not be canceled for buyer’s remorse, preference changes, scheduling issues, financial hardship, duplicate purchases, or changes in intended use.

A cancellation request received within 48 hours may be considered only if TIGRIS 3D has not begun work, ordered nonreturnable components, submitted the order to a third-party manufacturer, or incurred order-specific expenses.

Approval of any cancellation is solely at TIGRIS 3D’s discretion unless cancellation is required by applicable law.

Approved cancellations may be reduced by:

Ear-impression fees
Consultation or fitting fees
Payment-processing fees where permitted
Shipping charges already incurred
Nonreturnable component costs
Third-party laboratory or manufacturer charges
Design or production work already completed

Orders placed entirely online are generally outside the FTC Cooling-Off Rule. Certain qualifying sales made at temporary locations may have statutory cancellation rights that override this section.

4. Buyer’s Remorse Is Not a Product Defect

Buyer’s remorse does not qualify for a refund, remake, warranty replacement, exchange, or store credit.

Buyer’s remorse includes, but is not limited to:

Deciding the product is no longer wanted.
Preferring another color or appearance.
Choosing another brand or product later.
Deciding the product costs more than the customer now wishes to spend.
Disliking a properly manufactured custom product for subjective reasons.
Expecting custom ear protection to eliminate all sound.
Expecting filtered protection to perform like electronic hearing protection.
Expecting passive hearing protection to amplify quiet sounds.
Disliking the normal sensation of wearing an in-ear custom product.
Failing to disclose relevant preferences or information before production.

5. Thirty-Day Fit Guarantee

TIGRIS 3D provides a 30-day fit guarantee on eligible TIGRIS-manufactured custom products.

The fit-guarantee period begins on the date the product is:

Delivered to the customer,
Picked up by the customer, or
Made available for pickup or fitting, when the customer delays collection.

The customer must notify TIGRIS 3D of a fit problem in writing within the 30-day period.

The customer must provide reasonable information requested by TIGRIS 3D, which may include:

A description of the problem
Photographs or video
Identification of discomfort or leakage areas
Confirmation of insertion technique
An in-person fit evaluation
Return of the original product
New ear impressions or scans

Remedies Under the Fit Guarantee

TIGRIS 3D may provide adjustments or up to two remakes when TIGRIS 3D determines that a verified fit problem exists.

TIGRIS 3D determines the appropriate remedy, which may include:

Fit guidance or reinsertion instruction
Modification or adjustment
Localized build-up or reduction
Reproduction from the existing scan
A new impression or scan
A first remake
A second and final remake

The fit guarantee is a remake-and-adjustment remedy only. It does not provide a cash refund.

Conditions of the Fit Guarantee

To remain eligible, the customer must:

Report the issue within 30 days.
Cooperate with fitting instructions and evaluations.
Return the product when requested.
Attend a reasonable refitting appointment when required.
Obtain new impressions if TIGRIS 3D determines they are necessary.
Allow TIGRIS 3D a reasonable opportunity to inspect, adjust, and remake the product.
Use the product as instructed.

Failure to cooperate, return the product, attend an evaluation, or permit TIGRIS 3D to attempt correction ends the fit guarantee.

Exclusions From the Fit Guarantee

The fit guarantee does not cover:

Buyer’s remorse
Color or appearance preferences
Expected or normal pressure associated with a secure fit
Incorrect insertion
Failure to follow care instructions
Earwax blockage or ear-health conditions
Ear infections, swelling, irritation, injury, surgery, or anatomical changes
Weight change or other bodily changes affecting fit
New piercings or modifications to the ear
Damage caused by pets, children, heat, chemicals, vehicles, tools, or improper storage
Customer alteration, trimming, drilling, polishing, gluing, painting, or repair
Loss or theft
Use with an unsupported or incorrectly identified device
Device-model changes after the order
Products made from impressions or scans supplied by another provider when those records are incomplete, distorted, outdated, or inaccurate
Failure to report a fit concern within 30 days

6. Maximum of Two Remakes

The fit guarantee includes no more than two remakes per eligible product or side, as determined by TIGRIS 3D.

A remake does not restart or extend the original 30-day fit-guarantee period unless TIGRIS 3D expressly agrees otherwise in writing.

After two remakes, TIGRIS 3D’s obligations under the fit guarantee are fulfilled.

Additional remakes, new impressions, redesigns, conversions, upgrades, or replacement products may be offered at the customer’s expense.

A remake must remain substantially consistent with the original order. Requests to change the product type, filter system, device, style, length, color, feature set, or intended use may be treated as a new order rather than a remake.

7. Two-Year Craftsmanship Warranty

TIGRIS-manufactured custom products include a two-year limited warranty against defects in craftsmanship.

The warranty begins on the original delivery, pickup, or availability date.

Covered craftsmanship defects may include:

Separation of properly bonded components
Structural failure caused by a manufacturing defect
Material voids or incomplete curing attributable to production
Failure of an embedded TIGRIS-installed component caused by workmanship
Premature coating failure caused by improper application
Other manufacturing defects confirmed by TIGRIS 3D

TIGRIS 3D will determine whether a claimed issue qualifies as a craftsmanship defect.

Warranty Remedy

For an approved warranty claim, TIGRIS 3D may, at its discretion:

Repair the product
Replace an affected component
Refinish the product
Remanufacture the affected side
Replace the product with a substantially equivalent product

These remedies are the customer’s exclusive remedies under the craftsmanship warranty.

The warranty does not provide a cash refund.

8. Warranty Exclusions

The two-year craftsmanship warranty does not cover:

Fit concerns reported after the 30-day fit-guarantee period
Normal wear and tear
Cosmetic scratching, discoloration, staining, fading, or surface wear
Earwax, moisture, debris, corrosion, or contamination
Damage caused by dropping, crushing, chewing, bending, impact, or abuse
Heat exposure, including hot vehicles, dryers, heaters, or direct high-temperature environments
Chemical exposure, solvents, cleaners, oils, sunscreen, cosmetics, or adhesives
Improper cleaning or storage
Damage caused by pets or children
Loss or theft
Unauthorized alteration or repair
Damage caused by incompatible equipment
Damage to third-party devices
Cables, tubes, filters, acoustic components, batteries, electronics, or consumable components unless expressly stated
Changes in the customer’s ears or anatomy
Reduced fit caused by ear surgery, medical treatment, infection, injury, swelling, or anatomical change
Products used outside their intended purpose
Products not manufactured by TIGRIS 3D
Damage occurring during customer-arranged shipping
Any problem that cannot be reproduced or verified

9. Filters, Electronics and Third-Party Components

Acoustic filters, radio components, cables, tubes, connectors, electronic devices, Ultimate Ears® products, AXIL products, Apple products, and other third-party components may be covered by the original manufacturer’s warranty rather than the TIGRIS craftsmanship warranty.

TIGRIS 3D may assist with a manufacturer claim but does not expand, replace, or guarantee a third party’s warranty.

Replacement of worn, clogged, lost, damaged, or contaminated filters and accessories is not included unless a manufacturing defect is verified.

10. Hearing-Protection Performance

Hearing-protection performance depends on proper fit, insertion, product selection, maintenance, the customer’s anatomy, the sound environment, and other conditions.

No passive hearing protector eliminates all sound or all risk of hearing injury.

TIGRIS 3D does not guarantee that a product will:

Prevent every hearing injury
Eliminate all hazardous noise
Meet every employer, agency, range, event, or regulatory requirement
Produce a specific attenuation level in every individual
Replace required workplace hearing-conservation measures
Perform like active or electronic hearing protection
Be appropriate for every environment or activity

Customers are responsible for selecting and using appropriate hearing protection for their environment and complying with employer, range, safety, medical, and regulatory requirements.

11. Inspection and Claims Procedure

All fit and warranty requests must be submitted to:

support@tigris3d.com

The request should include:

Customer name
Order number
Product involved
Date received
Description of the concern
Photographs or video when applicable

TIGRIS 3D may require return of the product for inspection.

Sending a product to TIGRIS 3D without prior authorization does not guarantee repair, remake, replacement, or warranty approval.

Products must be cleaned before return. TIGRIS 3D may refuse to handle products that present an unreasonable sanitation or biological-contamination concern.

12. Shipping Costs

Unless TIGRIS 3D confirms otherwise in writing:

The customer is responsible for shipping a product to TIGRIS 3D for inspection.
TIGRIS 3D will cover standard return shipping for an approved workmanship warranty claim.
Expedited shipping is the customer’s responsibility.
International shipping, customs, duties, brokerage fees, and taxes are the customer’s responsibility.
TIGRIS 3D is not responsible for loss or damage during customer-arranged return shipping.

13. Order Accuracy

Customers are responsible for reviewing all order details before authorizing production, including:

Product model
Left and right designations
Device brand and model
Filter selection
Color selection
Cord, handle, canal, and accessory choices
Artwork, logos, initials, or personalization
Shipping information

TIGRIS 3D is not responsible for errors in information supplied or approved by the customer.

When TIGRIS 3D makes a product that materially differs from the confirmed order, TIGRIS 3D will correct the discrepancy through repair, replacement, or remake as appropriate.

14. Refusal or Abandonment of a Remedy

A customer who refuses TIGRIS 3D’s reasonable offer to inspect, adjust, repair, or remake a product waives further claims under the fit guarantee or craftsmanship warranty for that issue.

Products left with TIGRIS 3D for more than 90 days after notice of completion may be treated as abandoned, to the extent permitted by law.

15. Payment Disputes and Chargebacks

Customers agree to contact TIGRIS 3D and allow a reasonable opportunity to address a genuine order, fit, delivery, or warranty concern before initiating a payment dispute.

This provision does not waive any nonwaivable rights under applicable law.

A no-refund policy cannot eliminate legitimate credit-card rights concerning unauthorized charges, nondelivery, or goods materially different from what was agreed. Federal billing-error rules expressly cover certain disputes involving goods not accepted or not delivered as agreed.

TIGRIS 3D may provide the payment processor or financial institution with relevant records, including:

Customer acceptance of this policy
Order confirmations
Product selections
Communications
Impression and scan records
Design and production records
Shipping and delivery records
Fit-support offers
Remake or warranty history
Photographs and inspection findings

16. Legal Rights

This policy does not exclude, restrict, or waive rights that cannot legally be excluded, restricted, or waived.

Where applicable law requires a different cancellation, refund, repair, replacement, or warranty remedy, TIGRIS 3D will comply with that requirement.

17. Contact

TIGRIS 3D
A brand of REZILYENT LLC
Email: support@tigris3d.com
Website: tigris3d.com