Privacy Policy

Effective Date: July 24, 2026

TIGRIS 3D is a brand operated by REZILYENT LLC (“TIGRIS 3D,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit tigris3d.com, contact us, schedule an appointment, request a consultation, purchase a product or service, or otherwise interact with TIGRIS 3D.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Information You Provide

This may include:

• Name

• Email address

• Telephone number

• Billing and shipping address

• Appointment and scheduling information

• Product selections and customization preferences

• Order history

• Device brand, model, and compatibility information

• Messages, questions, reviews, and customer-service communications

• Photographs, files, or other information you voluntarily submit

• Marketing preferences

Custom-Fitting and Manufacturing Information

When you request custom hearing protection, custom device sleeves, custom in-ear monitors, or related services, we may collect and maintain information necessary to produce and service your order, including:

• Physical ear impressions

• Digital ear scans

• Three-dimensional ear models

• Fit measurements

• Product design files

• Color and configuration selections

• Remake, adjustment, warranty, and fitting history

This information is used to design, manufacture, fit, maintain, remake, or support your custom product. Ear impressions, scans, and related design files are not used to identify you for surveillance, facial recognition, or advertising.

Payment Information

Payments may be processed through Wix or another third-party payment processor. Payment processors may collect information such as your card number, expiration date, billing address, and transaction details.

TIGRIS 3D generally does not receive or store your complete payment-card number. We may receive transaction records, payment status, billing contact information, and limited payment details needed to process or support an order.

Information Collected Automatically

When you visit our website, Wix and other service providers may automatically collect information such as:

• Internet Protocol address

• Browser and device type

• Operating system

• General geographic location

• Pages viewed

• Referring website

• Date and time of visits

• Website interactions

• Cookie identifiers

• Analytics and performance information

2. How We Use Information

We may use personal information to:

• Respond to questions and requests

• Schedule consultations, fittings, and appointments

• Process and fulfill orders

• Design and manufacture custom products

• Confirm product and device compatibility

• Submit authorized orders to third-party manufacturers

• Process payments

• Deliver products and provide tracking information

• Provide fitting, adjustment, remake, warranty, and customer support

• Maintain customer and production records

• Communicate about orders, appointments, and services

• Send marketing communications when permitted

• Improve our website, products, services, and customer experience

• Detect fraud, misuse, or security incidents

• Maintain legal, tax, accounting, and business records

• Enforce our agreements and protect our legal rights

• Comply with applicable legal obligations

3. Ear Impressions and Digital Ear Files

Custom products require accurate information about the shape and dimensions of the customer’s ears. We may convert physical impressions into digital scans or three-dimensional design files.

We may retain these materials and files to:

• Manufacture the original product

• Produce replacements or remakes

• Make fit adjustments

• Create compatible products requested by the customer

• Maintain production quality and order history

• Provide future service without requiring new impressions when appropriate

Physical impressions may be returned, stored, transferred to a manufacturing partner, or securely disposed of after digitization or production, depending on the product and manufacturing process.

Customers may contact us to ask whether we still maintain their impressions or digital files and to request deletion. Some information may need to be retained to complete an active order, document a transaction, meet legal obligations, resolve a dispute, prevent fraud, or maintain necessary warranty and production records.

4. How We Disclose Information

We may disclose information to service providers and business partners that help us operate, including:

• Wix and website-hosting providers

• Payment processors

• Scheduling and communication providers

• Email and cloud-storage providers

• Shipping and delivery companies

• Accounting and administrative providers

• Digital-design and manufacturing providers

• Component suppliers and custom-product laboratories

• Ultimate Ears® or another manufacturer when you order one of its products through TIGRIS 3D

• Professional advisers, such as attorneys, accountants, or insurers

These parties receive information only as reasonably necessary to perform services, fulfill your order, support our operations, or comply with applicable requirements.

For example, an Ultimate Ears® order may require us to provide Ultimate Ears with your contact information, order selections, ear impressions, digital ear files, or related fitting information so that Ultimate Ears can manufacture and support your custom in-ear monitors.

We may also disclose information:

• When required by law, court order, subpoena, or lawful governmental request

• To investigate fraud, security incidents, or violations of our terms

• To protect TIGRIS 3D, our customers, or others

• In connection with a merger, sale, financing, reorganization, or transfer of all or part of the business

• With your direction or consent

5. Sale of Personal Information

TIGRIS 3D does not sell personal information for monetary compensation.

We do not use ear impressions, digital ear scans, three-dimensional ear models, or fitting information for targeted advertising.

6. Cookies and Analytics

Our website may use cookies and similar technologies for:

• Essential website operation

• Security and fraud prevention

• Shopping-cart and checkout functions

• Remembering visitor preferences

• Website analytics

• Measuring performance and traffic

• Improving website functionality

Wix and integrated third-party services may place or access cookies according to their own privacy practices.

Where available, you may manage nonessential cookies through the cookie banner or privacy controls displayed on our website. You may also adjust cookie settings through your browser. Disabling certain cookies may affect website functionality.

Wix provides tools allowing visitors to accept or decline nonessential cookies through a website cookie banner.

7. Marketing Communications

We may send promotional emails or messages when you have requested information, subscribed to communications, made a purchase, or otherwise permitted us to contact you.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us at support@tigris3d.com.

Unsubscribing from marketing will not prevent us from sending necessary communications about an active order, appointment, payment, warranty matter, or customer-service request.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Fulfill the purposes described in this policy

• Complete and support customer orders

• Maintain custom-product design and fitting records

• Provide remakes, adjustments, warranties, and future service

• Meet legal, tax, accounting, and recordkeeping requirements

• Resolve disputes

• Prevent fraud

• Enforce agreements

Retention periods may vary based on the type of information, the product involved, our relationship with the customer, and applicable obligations.

9. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or manufacturing workflow can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through ordinary email unless specifically requested and an appropriate secure method is provided.

Florida law requires covered entities to take reasonable measures to protect and secure qualifying personal information, and FTC guidance recommends collecting only necessary data, limiting access, and disposing of information securely.

10. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we maintain personal information about you

• Provide access to certain personal information

• Correct inaccurate information

• Delete certain information

• Provide a copy of certain information

• Explain the categories of information we collect and disclose

• Withdraw consent where processing depends on consent

• Opt you out of marketing communications

To submit a request, email support@tigris3d.com with the subject line:

Privacy Request

Please include your name, contact information, and enough detail for us to understand and verify the request. We may need to confirm your identity before acting on it.

We will not discriminate against you for making a legitimate privacy request. Certain requests may be denied or limited when retaining the information is necessary to fulfill an order, maintain warranty or transaction records, comply with law, detect fraud, establish legal claims, or protect the rights and safety of others.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

A parent or legal guardian should provide and manage information relating to a minor’s fitting, appointment, or order. A parent or guardian who believes a child has provided personal information without authorization may contact us at support@tigris3d.com.

COPPA applies to websites directed to children under 13 and to services with actual knowledge that they are collecting personal information online from a child under 13.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, products, social-media platforms, payment services, or manufacturers.

We do not control and are not responsible for the privacy, security, content, or practices of third parties. Visiting a third-party website or purchasing a third-party product may be subject to that party’s own terms and privacy policy.

13. International Visitors

TIGRIS 3D is based in Florida, United States. If you access our website or provide information from another country, your information may be transferred to, processed in, or stored in the United States or another location where our service providers operate.

Privacy laws in those locations may differ from the laws where you live.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, vendors, or legal obligations.

The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate method.

15. Contact Us

Questions, concerns, or privacy requests may be directed to:

TIGRIS 3D
REZILYENT LLC
Email: support@tigris3d.com
Website: tigris3d.com
Service Area: Central Florida and customers throughout the United States

Before publishing, confirm these three operational statements are accurate:

1. You do not sell customer information.

2. You do not run Meta Pixel, Google Ads remarketing, or another targeted-advertising tracker.

3. Wix or another processor—not TIGRIS—handles the complete card number.

This is a practical business draft, not a substitute for review by a Florida attorney familiar with your exact data, payment, manufacturing, and marketing practices.